Your IT Partner for Success

Empower Your Business With IT Manpower Outsourcing

Dedicated Technical Support Services

A Dedicated Support Team of certified technical experts that’s built around your business and your needs with a single point of contact to ensure all your IT support needs are met.

Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.

Depending on your IT support needs, the team of ByteTECH professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience.

We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.

Build your Own Team

Identify the support hours, level of support and build your own support configuration the way you want it

Full Protection

We guard your data in secured CMDB and the info is released to the right member on need basis

Pre-sales Support

We understand your business to ensure pre-sales queries are answered correctly and in time

Dedicated Account Manager

Ensures that the quality is met and serves as a consultant on business decisions

Unlimited Support

Apart from resolving tickets, your team can handle server administration issues too

Flexible Hours

We prepare a shift schedule at the start of every month which meets your support and project requirements

White Label Support

All support is branded under your company name and brand identity

100% Resolutions

Any technical issue is resolved by your dedicated team, guaranteed

Scalable

Scale up or down man power in your team as and when a requirement arises

Knowledgeable Staff

Wide exposure with multi-domain knowledge for quick resolutions

Matured Process

All our internal process are based on ITIL and CMMi Level 3 appraised

Periodic Reviews

Reviews are initiated by us with the team and you for best results

A dedicated support team works only for your company. The resources are not shared across multiple clients. Here is what marks the difference:
  • Efficient and highly competent team which works like an “extension” to your own teams
  • Only qualified engineers having a bachelor’s degree in IT
  • You build your own team by interviewing and selecting the engineers for your team from a resource pool that we share
  • A dedicated account manager for team management is our responsibility
  • You can setup your team for 24×7 operations or hire for a specific time slot
  • Scale up or scale down the team as and when required
Every resource who is identified as suitable for a dedicated team resource has:
  • 2 to 3 years minimum experience, in a service provider environment as a technical support executive
  • Has strong knowledge of Windows or Linux, and demonstrated basics in the other, or strong knowledge in both
  • Expert knowledge of Internet protocols and their working like DNS, SMTP, POP3, IMAP4, FTP, SSH, SNMP, HTTP, SSL, etc.
  • Strong understanding of web application design, installation, troubleshooting of web servers, database servers, mail servers, etc.
  • Cpanel, WHM, DirectAdmin, Ensim, Plesk, Helm, DotNetPanel experience
  • Excellent written English skills
Benefits of the dedicated team model are quite numeral:
  • You have complete control over the selection, motivation and management of dedicated team members
  • Day-to-day communication and management with the team using IM, audio/video chats, phone calls, etc.
  • Agile approach, fully predictable costs and budget control
  • Workload and scope are not fixed and change requests can be made at any moment
  • Loyal team of external staff with which client can establish the same working relationships and rules as with the main personnel
  • When dedicated team members work for some time with a client, they have profound understanding of client’s expectations and clearly see the end goal

Yes, share your requirements with us while requesting a quote and we shall help you work out what team size, which support hours and what skill levels would work the best for your support needs.

Yes, phone support is available with a dedicated team. Please mention the requirement of a phone support option when inquiring about this plan.

Our Semi & Dedicate Support Team Plans for You

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