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Dedicated Customer Support
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Dedicated Support Team

of certified technical experts that's built around your business and your needs with a single point of contact to ensure all your IT support needs are met.

Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.

Depending on your IT support needs, the team of ByteTECH professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience.

We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.

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Build your Own Team
Identify the support hours, level of support and build your own support configuration the way you want it
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Dedicated Account Manager
Ensures that the quality is met and serves as a consultant on business decisions
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Full Protection
We guard your data in secured CMDB and the info is released to the right member on need basis
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Unlimited Support
Apart from resolving tickets, your team can handle server administration issues too
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Pre-sales Support
We understand your business to ensure pre-sales queries are answered correctly and in time
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Flexible Hours
We prepare a shift schedule at the start of every month which meets your support and project requirements
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White Label Support
All support is branded under your company name and brand identity
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Knowledgeable Staff
Wide exposure with multi-domain knowledge for quick resolutions
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100% Resolutions
Any technical issue is resolved by your dedicated team, guaranteed
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Matured Process
All our internal process are based on ITIL and CMMi Level 3 appraised
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Scalable
Scale up or down man power in your team as and when a requirement arises
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Periodic Reviews
Reviews are initiated by us with the team and you for best results
A dedicated support team works only for your company. The resources are not shared across multiple clients. Here is what marks the difference:
  • Efficient and highly competent team which works like an "extension" to your own teams
  • Only qualified engineers having a bachelor's degree in IT
  • You build your own team by interviewing and selecting the engineers for your team from a resource pool that we share
  • A dedicated account manager for team management is our responsibility
  • You can setup your team for 24x7 operations or hire for a specific time slot
  • Scale up or scale down the team as and when required
Every resource who is identified as suitable for a dedicated team resource has:
  • 2 to 3 years minimum experience, in a service provider environment as a technical support executive
  • Has strong knowledge of Windows or Linux, and demonstrated basics in the other, or strong knowledge in both
  • Expert knowledge of Internet protocols and their working like DNS, SMTP, POP3, IMAP4, FTP, SSH, SNMP, HTTP, SSL, etc.
  • Strong understanding of web application design, installation, troubleshooting of web servers, database servers, mail servers, etc.
  • Cpanel, WHM, DirectAdmin, Ensim, Plesk, Helm, DotNetPanel experience
  • Excellent written English skills
Benefits of the dedicated team model are quite numeral:
  • You have complete control over the selection, motivation and management of dedicated team members
  • Day-to-day communication and management with the team using IM, audio/video chats, phone calls, etc.
  • Agile approach, fully predictable costs and budget control
  • Workload and scope are not fixed and change requests can be made at any moment
  • Loyal team of external staff with which client can establish the same working relationships and rules as with the main personnel
  • When dedicated team members work for some time with a client, they have profound understanding of client’s expectations and clearly see the end goal

Yes, share your requirements with us while requesting a quote and we shall help you work out what team size, which support hours and what skill levels would work the best for your support needs.

Yes, phone support is available with a dedicated team. Please mention the requirement of a phone support option when inquiring about this plan.

Plans
Standard Features Semi Dedicated Team Dedicated Team
Level of technical support
Bullet GreenLevel 1 Check Check
Bullet GreenLevel 2 Check Check
Bullet GreenLevel 3 - Check
Years of experience 1 to 2 3+
Delivery model Off-site Off-site
Hours per week 48 48
Choice to build your team - Check
Helpdesk tickets Unlimited Unlimited
Number of servers Unlimited Unlimited
Response time 1 hour 30 minutes
Resolution time Under 12 hours Under 8 hours
Medium of communication Email, help desk, chat Email, help desk, chat, phone
Technical support Check Check
Pre-sales support - Check
Backup resource for emergencies - Check
Request Quote
Mail   Free Consultation
Request a free consultation with our experts about your company’s needs and how we can align to save your IT costs.

Clients Speak

Quotes IconCongratulations on a successful migration. You should be very proud of what you have accomplished here as this was no small feat. Another heroic effort by a great team!Quotes Icon
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Mr. Norm Williams

Program Manager (IT)
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