ByteCARE
24*7 REMOTE SERVER MANAGEMENT

• Security Audit and Vulnerability assessment reports
• Configuring basic firewall and security monitoring software
• Kernel updates/patching
• Software/package updates of OS packages based on Security Vulnerability reports
• Server hardening
• Verification of events log files and fixing issues
• Prevention of URL hack injections and web based attacks
• Disabling unwanted services
• Performance optimization of critical services
• And more…

We install a monitoring agent on your server with certain pre-defined checks. This agent sends back the vital statistics to our Network Operations Centre (NOC). The servers are monitored from two different geographical locations and the service is automated, but human intervened as well.

We assist you by setting up a very basic – small footprint – probe server inside your organisation behind the firewall. The probe server gathers the vital statistics and sends back the data to our central monitoring servers. The connection between the probe server and our central servers is over a secured channel.

Generally, the account activation and related formalities of signing the SLA, deciding the escalation matrix, etc. take about 48 hours. Once these formalities are completed, we proceed through initial server audit for base lining, performing security audits, security implementations once approved by you, adding the server to our monitoring system, updating our CMDB and then finally adding your account to our internal support desk to ease and smooth communications.