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24x7 Network Monitoring
Our 24x7

Remote Infrastructure Management

services team can give your business, the “Peace of Mind” knowing that we will keep your IT running.

Our Linux and Windows server management team has vast experience in managing servers on either Linux or Windows platforms. Our experienced and highly-trained industry certified engineers are always available at beck and call to support.

Managing your own servers involves both time and money. Typically you may need a full time staff, constant training for them to keep up with the rapidly changing technology and often you will focus more time managing your technology than your business.

If you need someone reliable for a proactive remote server administration; then ByteCARE - 24x7 remote server administration services are just for you. We constantly monitor your server’s performance, network traffic, disk space utilization, running services and much more. Our proactive remote server management every month also includes complete server audit, monitoring event logs and resolving problems, patch management, security audits and more. Our certified support engineers administer and maintain your servers for maximum stability, security and uptime.

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24x7 Proactive Monitoring
Team of expert engineers keeping an eye on the connectivity and server services round-the-clock from our central Network Operations Centre (NOC)
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Maintenance & Audits
Monitoring event logs, scheduled maintenance tasks, patch management, anti-virus management, backup monitoring and more
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Complete Protection
Server optimization and hardening, firewall audit, anti-virus and spam protection, and more as part of initial audit and proactive maintenance
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Backups and Data Recovery
Complete technical assistance in building backup and recovery plans, configuring and monitoring the same
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Qualified Technicians
24x7 access to professional and certified domain experts who fully understand that uptime, security and reliability are of utmost importance
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Measured SLA’s
Offering a 30 minute response time and a 6 hour resolution time for all technical support incidents
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Zero Investment
Sign up with us and with the installation of a small monitoring agent on your server, we are ready to go
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Comprehensive Support
Experience cost savings, standardized operations and simplified IT management using our CMMi and ITIL based approach and processes
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No Break-Fix Mentality
Stop following the old-school tradition of break-fix and focus on the prevention of issues
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Proactive Insights
We work proactively discovering and fixing problems on your servers before they can negatively affect your business
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Reduced Costs
Gain complete control and reduce your overall operating costs (OPEX) with our flat-fee billing model
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Skill Set
Right from Level 1 to Level 3, our industry certified and experienced server administrators are available for support – 24x7

Can you manage or secure my servers even if I don’t host them with a data centre?

Absolutely yes. We can provide whatever remote server management and IT security solutions you need, regardless of whether you host the servers in an data centre, or in-house

Which server platforms do you support?

We support all popular flavours of Linux like CentOS, RedHat, Fedora, etc. as well as Windows server platforms like Windows 2008 R2, Windows 2012 R2, etc.

What are the common server management tasks performed?

Allow us to list a few here:
  • Security Audit and Vulnerability assessment reports
  • Configuring basic firewall and security monitoring software
  • Kernel updates/patching
  • Software/package updates of OS packages based on Security Vulnerability reports
  • Server hardening
  • Verification of events log files and fixing issues
  • Prevention of URL hack injections and web based attacks
  • Disabling unwanted services
  • Performance optimization of critical services
  • And more…

How do you monitor the servers?

We install a monitoring agent on your server with certain pre-defined checks. This agent sends back the vital statistics to our Network Operations Centre (NOC). The servers are monitored from two different geographical locations and the service is automated, but human intervened as well.

My IT infrastructure is behind a firewall and cannot be opened to the Internet. How do you monitor in such cases?

We assist you by setting up a very basic – small footprint – probe server inside your organisation behind the firewall. The probe server gathers the vital statistics and sends back the data to our central monitoring servers. The connection between the probe server and our central servers is over a secured channel.

How long does it take to start the services once I sign up?

Generally, the account activation and related formalities of signing the SLA, deciding the escalation matrix, etc. take about 48 hours. Once these formalities are completed, we proceed through initial server audit for base lining, performing security audits, security implementations once approved by you, adding the server to our monitoring system, updating our CMDB and then finally adding your account to our internal support desk to ease and smooth communications.

Plans
STANDARD PREMIUM
ByteNOC Services
(Refer ByteNOC Plans) 		Standard Plan Premium Plan
Service Coverage 24X7 24X7
Initial Response Time 1 Hour 30 Minutes
Patch Management Check Check
Anti-Virus Management Check Check
User Account Administration Check Check
Log Monitoring
(Event Logs/Web Logs/Mail Logs, etc.) 		Check Check
Scheduled Task Administration Check Check
Backup Administration Check Check
Proactive and Reactive Server Reboots Check Check
Reactive Support per Month
(Does not include research and analysis, server setup, server migrations) 		Check Check
Initial Server Hardening - Check
Software Firewall Configuration
(Built-in OS versions only) 		- Check
3rd Party Software Installations
(Installed based on best practices of vendor) 		- Check
Performance Analysis and Consulting Reports
(Expert advice from certified engineers based on monthly server inspection, monitoring and audit reports) 		- Check
Proactive Maintenance per Month
(Clean Logs/Vulnerability Scan/Defrag/etc.) 		4 Hours 10 Hours
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Mr. D.C. Shah

General Manager (IT)
Gujarat Mineral Development Corporation Ltd.
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