ByteNOC
24x7 NETWORK MONITORING SERVICES

Get all the benefits of having your own Network Operations Center, without having to invest in to one. Our NOC has been designed to work as an extension of your IT infrastructure and our expert engineers can be your first level incident management team.

Features & Benefits Plans

24x7 network monitoring Service for all your servers, routers, switches and other network devices - carried out via our state-of-the-art

Network Operations Center

(NOC).

Do not have the right tools or the dedicated and trained man-power to keep an eye round-the-clock on the monitoring alerts? Require technical experts monitoring your server's availability, network traffic, disk space, server services? Need to reduce downtime for your servers and network devices?

Filtering hundreds of server alerts, researching issues, troubleshooting and fixing problems can be a daunting exercise in any IT environment. Yet the job must be done. Server, network downtime and its high associated costs impact both productivity and ROI.

ByteNOC is a network performance monitoring and server monitoring service delivered from our state-of-the-art Global Network Operations Center (NOC) in India. Our network monitoring solutions ensure all your servers and relevant services are up and running. We proactively safeguard your critical IT infrastructure by continuously monitoring alerts to identify incidents. We install our monitoring agents on your machines, watch all alerts as they come in, and proactively escalate and deal with problems before they become a major issue.

Features
Benefits
FAQ's

Technology

Agent-based monitoring for active and passive checks

Platforms Supported

Everything under Windows and Linux environments

Polling Frequency

Checks performed at a frequency of every 5 minutes

Monitors

Automated alerts and manual verification before escalation

Filtering and Escalation

Automated incident alerts and manual verification before escalation

Actions

Server or service restarts and datacentre escalations

Proactive Monitoring

Monitor your IT systems so that proactive actions can be taken to prevent problems

Custom Solutions

Support for setting up probe servers when IT assets are behind firewall

Reduce Costs

Outsource at fraction of the cost of having your own Network Operations Center

Better Insights

Get the expertise and experience of our Network Operations Center, resulting in a quicker resolution

Informed Decisions

Better SLA targets based on run-books for your networks

Pay As You Go

Subscription based pricing means better budgeting of your IT costs

What kind of network and devices can you monitor?

Our monitoring services can effectively keep an eye on the availability and performance monitoring of the following:

Network devices like firewalls, switches, routers, etc.
Servers running Windows or Linux platforms and roles like web server, mail server, database server, custom applications and more.
Website or URL monitoring

Is your service similar to the cheap ping/port check services available?

We are not a ping/port check monitoring company but in fact our monitoring is more deep and advanced. It is a very high end, comprehensive, managed monitoring service which is built and customized using Nagios. Moreover, we just do not forward the alerts but in fact engage professional and certified NOC engineers who vet each alert and get in to action to resolve the same. No more wake up calls when your server goes down. We will reboot the server and/or coordinate with your datacentre to get the services back up and running.

Our software can also restart failed services safely and automatically if desired and configured.

How much does your service cost?

We offer a subscription model and the pricing is based upon the total number of devices and metrics we monitor for you. There is a one-time setup fee.

My network is secured and does not allow any external traffic or open custom ports. Would your monitoring work in that case?

We understand that many organisations have strict security in place. When your IT assets are behind a firewall and cannot be directly probed by our monitoring hosts, we suggest setting up a secured probe server inside your network. It is this probe server which will poll your network and then only send the result sets to our global monitoring hosts.

Do you support mobile devices?

No, currently we do not provide support for mobile devices.

What level of support does ByteNOC offer?

We will install and configure our agents in the devices that need to be monitored. Warnings and alarms can be sent to email addresses or to your own trouble ticket system. We will also modify alert threshold settings at your request. In case of any events, we shall inform you, try and restart the services, reboot the server or connect with your datacentre if . Please do note that each alert received will be first verified by our NOC engineers before it is escalated or acted upon.

Do you do service restarts, reboots and datacentre coordinations?

If a service is down we will action the alerts to restore access and if the entire server or device is offline we will contact your data centre to request a reboot on your behalf.

How reliable are your NOC facilities?

Our NOC software platform in engineered and built internally over NAGIOS – which is one of the best open source platforms available for IT infrastructure monitoring. Our primary and failover network cores are fully redundant network architecture, hosted in carrier-class facilities. Access control, CCTV surveillance, multiple ISPs, online UPS, and backup diesel generators provide for secure and uninterrupted operations.

Does ByteNOC come with a trouble-ticketing system which I can use for my business?

No, but we have an extensive trouble-ticketing system offered once again on a subscription model (SaaS) by the name of ByteASSIST. This is a private label help desk system which can be extended to your clients. Click here for more information.

What makes ByteNOC different?

Ownership and personalised touch. We own everything around which we provide our services. We own our company, we own the technology and most importantly we own up to our mistakes (if we make them). Integrity and honesty are our prime fundamentals and we live by them.

Plans

	STANDARD	PREMIUM
Monitoring technology	Agent based	Agent based
Check frequency	5 Minutes	5 Minutes
Service coverage	24x7	24x7
Monitoring failover support
Automated email alerts
Multiple email contacts
Configurable notifications
Alert monitoring and filtering by NOC team
Remote reboot/restart
Follow run-books procedure for networks	-
Datacenter escalations (Email/Ticket/Phone)
Basic monitor	PING	PING
URL, port, service and performance monitors	Any 10 checks in total	Any 15 checks in total
SNMP monitors (No agent )
Mail server queue monitoring (Popular mail servers)	-
	Request Quote

Free Consultation

Request a free consultation with our experts about your company’s needs and how we can align to save your IT costs.

Clients Speak

The solution automatically tracks incoming and outgoing calls, emails, IMs and video communications in Office Communicator. The real benefit of the Communications Server is that we save costs while significantly enhancing communication capabilities within the organization.