Network Operations Center

Our monitoring services can effectively keep an eye on the availability and performance monitoring of the following:

• Network devices like firewalls, switches, routers, etc.
• Servers running Windows or Linux platforms and roles like web server, mail server, database server, custom applications and more.
• Website or URL monitoring

We are not a ping/port check monitoring company but in fact our monitoring is more deep and advanced. It is a very high end, comprehensive, managed monitoring service which is built and customized using Nagios. Moreover, we just do not forward the alerts but in fact engage professional and certified NOC engineers who vet each alert and get in to action to resolve the same. No more wake up calls when your server goes down. We will reboot the server and/or coordinate with your datacentre to get the services back up and running.

Our software can also restart failed services safely and automatically if desired and configured.

We offer a subscription model and the pricing is based upon the total number of devices and metrics we monitor for you. There is a one-time setup fee.

We understand that many organisations have strict security in place. When your IT assets are behind a firewall and cannot be directly probed by our monitoring hosts, we suggest setting up a secured probe server inside your network. It is this probe server which will poll your network and then only send the result sets to our global monitoring hosts.

No, currently we do not provide support for mobile devices.

We will install and configure our agents in the devices that need to be monitored. Warnings and alarms can be sent to email addresses or to your own trouble ticket system. We will also modify alert threshold settings at your request. In case of any events, we shall inform you, try and restart the services, reboot the server or connect with your datacentre if . Please do note that each alert received will be first verified by our NOC engineers before it is escalated or acted upon.

If a service is down we will action the alerts to restore access and if the entire server or device is offline we will contact your data centre to request a reboot on your behalf.

Our NOC software platform in engineered and built internally over NAGIOS – which is one of the best open source platforms available for IT infrastructure monitoring. Our primary and failover network cores are fully redundant network architecture, hosted in carrier-class facilities. Access control, CCTV surveillance, multiple ISPs, online UPS, and backup diesel generators provide for secure and uninterrupted operations.

No, but we have an extensive trouble-ticketing system offered once again on a subscription model (SaaS) by the name of ByteASSIST. This is a private label help desk system which can be extended to your clients. Click here for more information.

Ownership and personalised touch. We own everything around which we provide our services. We own our company, we own the technology and most importantly we own up to our mistakes (if we make them). Integrity and honesty are our prime fundamentals and we live by them.