Offshore Outsourcing Company - 24x7 Offshore Customer Support - .Net Application Development

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'Byte Technosys have helped my business grow by keeping all of my servers up to date and very secure round the clock. There is no job too big or small. Whenever we have experienced problems, the staff at Byte Technosys have been available to immediately fix the problem and have our servers back to normal in no time at all.' - Chris Blunden

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HOME / SERVICES / ON-SITE HELP DESK SERVICES

OUTSOURCE YOUR WORRIES

If your in-house Help Desk is steadily losing ground trying to keep up with your customers' problems, or if you want your Help Desk to have a stronger orientation towards service, our Help Desk Consulting Services can provide the expertise you need to create a long-term solution.

Byte Technosys offers two ways to assist clients in building an efficient and responsive in-house Help Desk:

CONSULTING

Our consulting services include ROI analysis, process analysis and improvement, management reporting, training, and documentation. Help Desk Consulting services cover these areas:

	Analyzing, auditing, upgrading and creating Help Desk processes and procedures
	Assessing and training internal staff
	Consultation with Help Desk management concerning software selection and options for outsourcing Help Desk staff
	Documenting procedures for new processes so clients can sustain and build on improvements

STAFFING

Our Help Desk Staffing Service is designed to deliver quality personnel by selecting results-oriented individuals trained to use proven techniques to interact with clients and solve problems. In addition, our on-going education and internal training programs keep Help Desk specialists up to date on the latest technology. As a result, we can provide people who resolve your customers' problems rather than merely answer the phone.

Byte Technosys 's standard Help Desk Staffing Service offers onsite, 9-10 hour per day coverage. By special arrangement, we offer 24x7 coverage.

Standard service supports networking, email, Windows desktop operating systems and mainstream applications. Special application support is available on request. Currently we offer onsite support anywhere in India.

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