Remote Desktop Support, Remote Assistance, 24x7 Helpdesk

Extend our world-class support services beyond your servers and IT infrastructure by providing users with our Remote Desktop Support services. Personal computers, email, the Internet and mobile devices have made the business environment literally 24x7 and expectations are running higher than ever for availability and accessibility of IT Infrastructure and information.

Matching these expectations is a combination of the having the right people and the right technologies to support your users. The smallest issue can escalate into an enormous problem because of the way a issue is handled.

Our team of support specialists and systems engineers can support your users in a competent, friendly and supportive manner. We try to avoid using jargon with your users and if appropriate educate them on how to avoid the problem in the future. Our engineers have the latest secure remote access tools to support remote or travelling users. All that’s needed is access to the Internet.

How does it work?

When someone logs a helpdesk call, a consultant will contact them to try to solve the call. At this point, if remote assistance can be used, the consultant will ask their permission to begin a remote session. If they decline, the consultant will try to solve the call telephonically. However, if permission is granted for remote assistance, the consultant will enable a remote desktop connection to the desktop, and either view the desktop and/or carry out troubleshooting, depending on what is required.

Value Proposition

	Transparency and control
	Improved IT infrastructure uptime and productivity
	Access to domain expertise and 24/7/365 availability
	Industry best practices & quality
	Use multiple medium of services
	First call resolutions resulting in increased user satisfaction