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| 'Byte Technosys have helped my business
grow by keeping all of my servers up to date and
very secure. There is no job too big or small.
Whenever we have experienced problems, the staff
at Byte Technosys have been available to immediately
fix the problem and have our servers back to normal
in no time at all.' - Chris Blunden |
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| HOME /
SERVICES / 24x7 OFFSHORE CUSTOMER
SUPPORT |
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| RAMPING UP CUSTOMER SATISFACTION |
Byte Technosys provides
solutions to outsource technical support for web hosting
support and web server administration for companies
and web hosts around the world who provide hosting on
Windows servers. To accomplish this, our unique approach
equips web hosting companies with Microsoft certified,
dedicated customer support personnel and server administrators.
Being in this industry for over
7 years now and as specialists in outsource technical
support, we can meet high levels of service that your
own in-house team could take years to perfect. By outsourcing
your customer helpdesk and server management tasks to
us you will not only start providing your customers
with expert support solutions but also cut down on your
windows technical support costs.
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| HOW WE DO IT? |
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We remain in the background and maintain
complete transperency. Your customers will never
know that their support requests are being handled
outside the company that they signed up with. Your
customers contact the support team and are served
by our Customer Support team via the prefered support
system. All replies are tracked, monitored and archived.
This way, you can seamlessly shift support over
to Byte Technosys without even letting your customers
know the difference. |
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| QUALITY CONTROL |
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A support technician hired by Byte Technosys
has to have the right stuff because we believe that
technical skills are not enough. A support technician
needs to have the right attitude, courteous nature,
good communication skills backed by a killer instinct
to resolve issues and dedication to teamwork. We
only hire those who pass our stringent qualification
process. After all your business is our business. |
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| TECHNICAL EXPERTISE |
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Windows 2000/2003 Servers and Linux Servers |
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Active Directory Services |
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IIS 5.0, IIS 6.0, MSSQL 2000, MSSQL 2005,
Macromedia ColdFusion, Apache |
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Microsoft Exchange Server 2000/2003, Hosted
Exchange, Mail Enable, Smarter Mail, Send Mail, QMail, Horde and Other Mail
Servers |
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DNS, FTP, Sharepoint, FrontPage, CGI,
PERL, PHP, ASP, ASP.NET and more... |
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Cpanel -WHM, Plesk, Hsphere, Hosting Controller,
Helm, Servers without control panel or with custom
made control panels. |
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Click Outsourced Web Hosting Support pricing and plans
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